Antipolo, Pacman, Bebot and the Notebook

Denver, Ippo and I have been spending our weekends with my in-laws in Antipolo so they could all squeeze in some quality time with daddy (my father-in-law) before he leaves again for the Middle East. He is based there and just comes home for a month every year. Until now, I don’t know which country he works and lives in most of the year. I know, I know, I’m a worthless daughter-in-law, but at least I’m nice and quiet. I just seem so damn indifferent.

It’s so quiet in here (Antipolo). And it’s cool most of the time. I like the fact that we don’t need air-conditioning to be comfortable. I absolutely do not have any problems getting myself to sleep when I am here. It must be the fresh air. Last night after dinner, I had no intentions of going to bed yet, but I dozed off as soon as I rested my head on a pillow. Denver had to wake me up at 2:00 AM so I could change into my sleep shirt.

This is really a good place to rest but it could be so boring at day time. We don’t have cable and the PC has a dial-up connection that’s so annoyingly slow! Buti nga meron internet noh.

Today we watched the Pacquiao-Barrera match. Just before it aired on GMA 7, I was on the internet trying to find out who won. I called my brother in the U.S. and he had no idea who won as well. I saw two forums on Yahoo saying Barrera won. Then I landed on an ESPN forum and I realized that the match had not ended yet.

As Denver and I were watching in the sala, my son came out of our bedroom saying “Pak-yaw, Pak-yaw.” This is unbelievable. Even my two year old knows Pacman.

I saw my cousin among the audience. I rarely see her in person when she’s in the Philippines, but I often see her on TV, usually with Ruffaya & Annabelle Rama. This cousin of mine is so into showbiz, she’s always hanging out with these stars. I swear, her family is even complaining that she spends a lot of money for these artistas. They say she always has pasalubong for them, even for those who are not really close to her. She ought to make money out of it na lang. Maybe she should become a comedian or manage a starlet or something. Wala lang, para lang she can really be showbiz di ba?

Anyway, one of the highlights of my day is discovering my son can sing “Bebot” by B.E.P. Isa pa tong anak ko, masyadong showbiz. Laging may surprise performance for me.

This afternoon, I also found one of my old notebooks in the closet. Super aliw because I saw notes about me and my team when I was still an L2.

Here are some of the stuff I wrote in the notebook:

Denver and RJ are reliable when it comes to assisting the newbies with their call handling.

Dave and Benj are reliable when it comes to assisting the team with troubleshooting.

I am not offended when the rest of the team members take turns in answering each other’s inquiries. As much as possible, I would like for the members to come to me for inquiries, but if another has an answer, it doesn’t bother me, for as long as the agent is able to resolve the issue faster.

We work as a team. All inputs are welcome.

I do not have the final say. I just give my input. In the end, it’s still up to the agent.

Anchet has given his commitment to improve ACD and AHT. His research skills have improved. His strength is in convincing the customer to troubleshoot, VOC/rapport. His AFI – voice projection and he wastes time asking for opinions.

Goodness. I can’t believe I wrote all this down. I was like this pala when I was an L2. I have pages of everyone’s strengths and areas for improvement.

I’m not like this anymore. Would it be a good idea to start doing this again?

Today I realized how different I am now. Yikes.